Refund Policy

This Refund Policy explains when and how you can obtain a refund for a paid Katabench subscription. It forms part of our Terms of Service.

Paid subscriptions are sold through our merchant of record, Paddle, which handles checkout, payment processing, taxes, and invoicing. Refunds are issued by Paddle on our instruction, and your purchase is also subject to Paddle's buyer terms.

Statutory right of withdrawal (EU/UK consumers)

If you are a consumer in the EU or UK, you have a statutory right to withdraw from your purchase within 14 days without giving a reason. Because Katabench is digital content supplied online, this right ends once you begin using the paid features, where you have expressly consented to immediate access and acknowledged that you thereby lose the right of withdrawal. Where the right still applies, contact us and we will refund you in full.

14-day satisfaction refund

Beyond any statutory right, if you are not satisfied with a new paid subscription, you may request a full refund within 14 days of the initial purchase. This applies to first-time purchases, not to renewals.

Renewals

Subscriptions renew automatically (monthly or annually) until cancelled. You can cancel at any time from your account settings; cancellation stops future renewals and you keep paid features until the end of the current billing period. Renewal charges are generally non-refundable, so please cancel before a renewal date if you do not wish to be charged again. If a renewal caught you by surprise, for example because you cancelled but were still billed, contact us and we will make it right.

Free plan

The Free plan is free of charge, so no payment and no refund is involved.

How to request a refund

Email [email protected] from the address on your account, with your order or invoice number (from your Paddle receipt). We aim to respond within 14 business days. Approved refunds are returned to your original payment method by Paddle; the time to appear on your statement depends on your bank or card issuer.

Chargebacks

If you have a billing problem, please contact us first. We can almost always resolve it faster than a chargeback. Filing a chargeback without contacting us may result in your account being suspended pending review.

Contact

Milan Jovanovic Tech DOO. Email [email protected].